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Privacy Policy

The data controller is:
Sabine Welz
Tauentzienstrasse 9-12
10789 Berlin Germany
sw@art-domino.com

Thank you for your interest in our online shop. Protecting your privacy is very important to us. Below, we inform you in detail about the handling of your data. Your data is processed based on the GDPR and in accordance with Section 165 (3) TKG (Austria).

1. Access Data and Hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server merely automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. This access data is evaluated exclusively for the purpose of ensuring the trouble-free operation of the site and improving our offer. This serves to protect our legitimate interests in a correct presentation of our offer, which are predominant in a balancing of interests, in accordance with Art. 6 (1) sentence 1 lit. f GDPR. All access data will be deleted no later than seven days after the end of your visit to the site.

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. For questions regarding our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy. Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: Switzerland. Our service providers are located and/or use servers in the following countries, for which the European Commission and the Swiss Federal Council have determined an adequate level of data protection by decision: New Zealand, Canada, USA. The adequacy decisions for the USA apply as a basis for third-country transfers, provided that the respective service provider is certified. A certification exists. Our service providers are located and/or use servers in countries outside Switzerland, the EU and the EEA. For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on the European Commission's standard data protection clauses.

2. Data Processing for Contract Fulfillment and Contact

2.1 Data Processing for Contract Fulfillment

For the purpose of contract fulfillment (including inquiries and handling of any existing warranty and performance disruption claims as well as any statutory updating obligations) in accordance with Art. 6 (1) sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, because in these cases we absolutely need the data for contract fulfillment and cannot send the order without their provision. Which data is collected can be seen from the respective input forms. Further information on the processing of your data, in particular on the disclosure to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract, your data will be restricted for further processing and deleted after the expiry of tax and commercial retention periods in accordance with Art. 6 (1) sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this statement.

2.2 Customer Account

If you have given your consent according to Art. 6 (1) sentence 1 lit. a GDPR by deciding to open a customer account, we use your data for the purpose of opening the customer account and for storing your data for further future orders on our website. You can delete your customer account at any time, either by sending a message to the contact option described in this privacy policy or by using a function provided for this purpose in the customer account. After deleting your customer account, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this statement.

2.3 Contacting Us

In the context of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 (1) sentence 1 lit. b GDPR if you voluntarily provide it to us when contacting us (e.g., via contact form, live chat tool, or email). Mandatory fields are marked as such, as in these cases we absolutely need the data to process your contact. Which data is collected can be seen from the respective input forms. After your inquiry has been fully processed, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this statement.

Data Processing for Appointment Booking

We collect personal data if you voluntarily provide it to us when booking an appointment. Mandatory fields are marked as such, as in these cases we absolutely need the data for booking the appointment and you cannot send the appointment booking without providing them. Which data is collected can be seen from the respective input forms. Information in free text fields is voluntary and does not necessarily have to be filled in for sending the appointment booking. We ask you to refrain from providing sensitive data (e.g., health-related information such as illnesses) in such free text fields. We use the data you provide for appointment booking in accordance with Art. 6 (1) sentence 1 lit. b GDPR. After the booked appointment has been fully processed, your data will be restricted for further processing and deleted after any tax and commercial retention periods have expired in accordance with Art. 6 (1) sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this statement.

2.4 Data Processing Electronic Right of Withdrawal Function

Type and Scope of Processing
For the provision of the legally required electronic withdrawal procedure, we use the EU-Widerrufsbutton app on our website. This app is operated by Visionz GmbH, Richthofenstr. 29, 31137 Hildesheim, Germany.

If you exercise your legal right of withdrawal and use the corresponding form via the withdrawal button on our website, the data you entered (such as name, email address, order number, order date and, if applicable, optional information) will be transmitted to Visionz GmbH. The app processes this data on our behalf to technically record the withdrawal, forward it to us, and send you an automated confirmation of receipt of the withdrawal by email.

Purpose and Legal Basis
The use of the Visionz app serves the purpose of legally fulfilling the statutory requirements for providing an easily accessible, electronic withdrawal procedure (withdrawal button) in accordance with Section 356a BGB. The legal basis for this data processing is Art. 6 (1) lit. c GDPR (fulfillment of a legal obligation to which we are subject as an online retailer) and Art. 6 (1) lit. b GDPR, insofar as the withdrawal serves to process the existing contractual relationship.

Storage Duration
The transmitted data will be stored for as long as necessary for the processing of your withdrawal and for compliance with legal retention obligations (e.g., under commercial or tax law). Thereafter, the data will be deleted.

Processor Agreement
We have concluded a data processing agreement (DPA) with the app provider (Visionz GmbH). This ensures that the provider processes our customers' data exclusively according to our instructions and in compliance with the GDPR.

3. Data Processing for Shipping

For the fulfillment of the contract in accordance with Art. 6 (1) sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. For questions regarding our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

4. Data Processing for Payment Processing

We work with the following partners for payment processing in our online shop: technical service providers, credit institutions, payment service providers.

4.1 Data Processing for Transaction Processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who act for us as processors, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves to fulfill the contract in accordance with Art. 6 (1) sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g., on their own website or via a technical integration in the order process. In this respect, the data protection declaration of the respective payment service provider applies. For questions regarding our partners for payment processing and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

4.2 Data Processing for the Purpose of Fraud Prevention and Optimizing Our Payment Processes

We may pass on further data to our service providers, which they use together with the data necessary for payment processing as our processors for the purpose of fraud prevention and optimizing our payment processes (e.g., invoicing, processing of disputed payments, support of accounting). This serves to protect our legitimate interests in safeguarding ourselves against fraud and in efficient payment management, which are predominant in a balancing of interests, in accordance with Art. 6 (1) sentence 1 lit. f GDPR.

5. Email Advertising

5.1 Email Newsletter with Subscription, Newsletter Tracking with Separate Consent

If you subscribe to our newsletter, we use the data required for this or separately provided by you to regularly send you our email newsletter based on your consent in accordance with Art. 6 (1) sentence 1 lit. a GDPR. You can unsubscribe from the newsletter at any time either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this statement. If you have additionally given us your consent in accordance with Art. 6 (1) sentence 1 lit. a GDPR for the analysis of our newsletter, we also analyze your interaction with our newsletter by measuring, storing and evaluating opening rates and click rates for the purpose of designing future newsletter campaigns ("Newsletter Tracking"). For this evaluation, the sent emails contain one-pixel technologies (e.g., so-called web beacons, tracking pixels) stored on our website. For the evaluations, we link in particular the following "newsletter data"

  • the page from which the page was requested (so-called referrer URL),
  • the date and time of the call,
  • the description of the type of web browser used,
  • the IP address of the requesting computer, the email address,
  • the date and time of registration and confirmation

and the one-pixel technologies with your email address or your IP address and, if applicable, an individual ID. Links contained in the newsletter may also contain this ID. You can unsubscribe from newsletter tracking at any time either by sending a message to the contact option described or via a link provided for this purpose in the newsletter. The information will be stored as long as you subscribe to the newsletter.

5.2 Newsletter Dispatch

The newsletter and the newsletter tracking described above may also be sent by our service providers as part of processing on our behalf. For questions regarding our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy. Our service providers are located and/or use servers in the following countries, for which the European Commission and the Swiss Federal Council have determined an adequate level of data protection by decision: USA, Canada. The adequacy decisions for the USA apply as a basis for third-country transfers, provided that the respective service provider is certified. Until certification by our service providers, data transfer continues to be based on this basis: standard data protection clauses of the European Commission. Our service providers are located and/or use servers in these countries: India. For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on these guarantees: standard data protection clauses of the European Commission.

5.3 Sending Review Requests by Email

If you have given us your express consent in accordance with Art. 6 (1) sentence 1 lit. a GDPR during or after your order, we will use your email address to request a review of your order via the review system we use. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the review request. After revoking your consent, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this statement. Review requests may also be sent by our service provider Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"). In the context of sending review requests, we receive information from Trusted Shops about the respective status (e.g., whether the review request has been sent and whether it has been received). This is done in accordance with Art. 6 (1) sentence 1 lit. f GDPR to fulfill our legitimate interest in receiving information about review invitations in order to make optimizations based on this, as well as to fulfill Trusted Shops' legitimate interest in being able to offer this service. We are jointly responsible with Trusted Shops for sending review requests and for collecting and displaying review and status information. In the context of the joint responsibility existing between us and Trusted Shops, please contact Trusted Shops primarily for data protection questions and to assert your rights. You can find their contact details here. Further information on data protection can be found at the following link here. Regardless, you can always contact us using the contact option described in this privacy policy. Your request will then, if necessary, be forwarded to the other controller for a response.

6. Cookies and Other Technologies

General Information

To make visiting our website attractive and to enable the use of certain functions, we use technologies, including so-called cookies, on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after closing your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser on your next visit (persistent cookies).

Protection of Privacy on End Devices

When using our online service, we employ essential technologies to provide the telemedia service explicitly requested. The storage of information on your device or access to information already stored on your device does not require consent in this regard. For non-essential functions, the storage of information on your device or access to information already stored on your device requires your consent. We wish to point out that if consent is not given, parts of the website may not be fully usable. Any consents you may have given will remain valid until you adjust or reset the respective settings on your device.

Any subsequent data processing by cookies and other technologies

We use technologies that are strictly necessary for the use of certain functions of our website (e.g., shopping cart function). Through these technologies, IP address, time of visit, device and browser information, and information about your use of our website (e.g., information about the content of the shopping cart) are collected and processed. This serves our predominant legitimate interests in an optimized presentation of our offering, as part of a balancing of interests, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. In addition, we use technologies to fulfill legal obligations to which we are subject (e.g., to be able to prove consent to the processing of your personal data) as well as for web analytics and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

What types of cookies are used?

Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to tailor our website and the advertising you see to your interests.

Necessary Cookies
These cookies are necessary to enable the operation of our website. This includes, for example, cookies that allow you to log in to the customer area or add something to the shopping cart.

Analytical / Performance Cookies: These cookies enable the collection of anonymized data about our visitors' usage behavior. We then evaluate this data to, for example, improve the functionality of the website and show you interesting offers.

Third-Party Cookies
These cookies from some of our advertising partners help to make the internet offering and our website more interesting for you. Therefore, when you visit our website, cookies from partner companies are also stored on your hard drive. These are temporary cookies that automatically delete themselves after a specified time. Cookies from partner companies are usually deleted after a few days or up to 24 months, and in individual cases, even after several years. The cookies from our partner companies also do not contain any personal data. Only data under a user ID pseudonym is collected. This pseudonymous data will never be combined with your personal data.

Functional Cookies
These cookies are used for certain functionalities of our website, e.g., to suggest a better navigation flow on our website, to show you personalized and relevant information (e.g., "interest-based advertisements") Cookie settings You can find the cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™ If you have given your consent to the use of technologies pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

7. Use of Cookies and Other Technologies

On our website, we use the following cookies and other technologies from third-party providers. Unless otherwise specified for individual technologies, this is done on the basis of your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR. After the purpose ceases and the use of the respective technology by us ends, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section "Cookies and other technologies". Further information, including the basis of our cooperation with the individual providers, can be found with the individual technologies. For questions about the providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

7.1 Use of Google Services

We use the following technologies from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there. Unless otherwise specified for individual technologies, data processing is carried out on the basis of an agreement between jointly responsible parties according to Art. 26 GDPR for the respective technology. Further information on data processing by Google can be found in Google's privacy policy. Our service providers are located and/or use servers in countries outside Switzerland, the EU and the EEA for which the European Commission and the Swiss Federal Council have determined an adequate level of data protection by decision. Our service providers are located and/or use servers in countries outside Switzerland, the EU and the EEA. For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on standard data protection clauses of the European Commission.  

Google Analytics

For the purpose of website analysis, data (IP address, time of visit, device and browser information, and information about your use of our website) is automatically collected and stored with Google Analytics, from which usage profiles are created using pseudonyms. Cookies may be used for this. If you visit our website from the EU, your IP address will be stored on a server located in the EU for the derivation of location data and then immediately deleted before the traffic is forwarded to other Google servers for processing. Data processing is carried out on the basis of an order processing agreement with Google. For the purpose of optimizing the marketing of our website, we have activated the data sharing settings for "Google products and services". This allows Google to access the data collected and processed by Google Analytics and then use it to improve Google services. Data sharing with Google within the framework of these data sharing settings takes place on the basis of an additional agreement between controllers. We have no influence on the subsequent data processing by Google.

For the purpose of optimizing the marketing of our website, we use the so-called UserID function. With the help of this function, we can assign a unique, permanent ID to your interaction data from one or more sessions on our online presences and thus analyze your user behavior across devices and sessions.

For web analysis, the extended function of Google Analytics Google Signals enables so-called "cross-device tracking". If your internet-enabled devices are linked to your Google account and you have activated the "personalized advertising" setting in your Google account, Google can create reports on your usage behavior (in particular, cross-device user numbers), even if you change your device. We do not process personal data in this respect; we only receive statistics created on the basis of Google Signals.

For web analysis and advertising purposes, the extended function of Google Analytics, the so-called DoubleClick cookie, enables your browser to be recognized when visiting other websites. Google will use this information to compile reports on website activities and to provide other services related to website usage.

If you do not give us your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR for the use of Google Analytics, no cookies will be stored or read on your device. The data processing described in the previous paragraphs will not take place. To close gaps in web analysis due to behavioral and conversion modeling, pings with data (user agent, information on your consent behavior, screen resolution, IP address) are sent to Google.  

Google AdSense

Our website markets space for third-party advertisements via Google AdSense. These advertisements are displayed to you at various points on this website. Through the so-called DoubleClick cookie, the display of interest-based advertising is enabled by the collection and processing of data (IP address, time of visit, device and browser information, and information about your use of our website) as well as the automatic assignment of a pseudonymous UserID, with the help of which interests are determined based on visits to this and other websites.  

Google Ads

For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing cookie is set when you visit our website. This automatically enables interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information, and information about your use of our website) and by means of a pseudonymous cookie ID and based on the pages you visit. Further data processing only takes place if you have activated the "personalized advertising" setting in your Google account. In this case, if you are logged in to Google while visiting our website, Google uses your data together with Google Analytics data to create and define audience lists for cross-device remarketing.

For website analysis and event tracking, we measure your subsequent user behavior via Google Ads Conversion Tracking if you have reached our website via a Google Ads advertisement. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information, and information about your use of our website based on events specified by us, such as visiting a website or newsletter registration) may be collected, from which usage profiles are created using pseudonyms.  

Google Maps

For the visual representation of geographical information, data about your use of the Maps functions, in particular the IP address and location data, is collected by Google Maps, transmitted to Google and then processed by Google. We have no influence on this subsequent data processing.  

Google Tag Manager

The Google Tag Manager allows us to manage various codes and services on our website. When implementing the individual tags, Google may also process personal data (e.g., IP address, online identifiers (including cookies)). Data processing is carried out on the basis of an order processing agreement with Google.

Through the use of Google Tag Manager, various services/technologies can be integrated. If you do not wish to use individual tracking services and have therefore deactivated them, the deactivation remains valid for all affected tracking tags that are integrated via Google Tag Manager.

7.2 Use of Facebook Services  

Use of Facebook Pixel

We use the Facebook Pixel within the framework of the technologies described below from Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Facebook (by Meta)" or "Meta Platforms Ireland"). With the Facebook Pixel, data (IP address, time of visit, device and browser information, and information about your use of our website based on events specified by us, such as visiting a website or newsletter registration) is automatically collected and stored, from which usage profiles are created using pseudonyms. For this purpose, when you visit our website, the Facebook Pixel automatically sets a cookie that automatically enables your browser to be recognized when visiting other websites by means of a pseudonymous Cookie ID. Facebook (by Meta) will combine this information with other data from your Facebook account and use it to compile reports on website activities and to provide other services related to website usage, in particular personalized and group-based advertising. The information automatically collected by Facebook (by Meta) technologies about your use of our website is generally transmitted to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA, and stored there. Further information on data processing by Facebook can be found in Facebook (by Meta)'s privacy policy. Our service providers are located and/or use servers in the following countries for which the European Commission and the Swiss Federal Council have determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. The adequacy decisions for the USA serve as a basis for third-country transfers, provided the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. For these countries, there is no adequacy decision from the European Commission and the Swiss Federal Council. Our cooperation with them is based on these guarantees: Standard contractual clauses of the European Commission.  

Facebook Ads (Ad Manager)

Through Facebook Ads, we advertise this website on Facebook (by Meta) as well as on other platforms. We determine the parameters of the respective advertising campaign. Facebook (by Meta) is responsible for the exact implementation, in particular the decision on the placement of advertisements for individual users. Unless otherwise specified for individual technologies, data processing is carried out on the basis of an agreement between jointly responsible parties pursuant to Art. 26 GDPR. The joint responsibility is limited to the collection of data and its transmission to Meta Platforms Ireland. The subsequent data processing by Meta Platforms Ireland is not covered by this.

8. Integration of the Trusted Shops Trustbadge / Other Widgets

Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g., trustmark, collected reviews) and to offer Trusted Shops products for buyers after an order.

This serves to protect our legitimate interests, which are overriding in the context of a balancing of interests, in optimal marketing by enabling secure shopping, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. The Trustbadge and the services advertised with it are an offer of Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we are jointly responsible for data protection pursuant to Art. 26 GDPR. We inform you below within the framework of this privacy policy about the essential contractual contents according to Art. 26 para. 2 GDPR.

In the context of the joint responsibility between us and Trusted Shops SE, please contact Trusted Shops primarily for data protection questions and to assert your rights, using the contact options provided in the data protection information. Irrespective of this, you can always contact the controller of your choice. Your request will then be forwarded to the other controller for a response, if necessary.

8.1 Data Processing when Integrating the Trustbadge / Other Widgets

The Trustbadge is provided by a US-based CDN (Content Delivery Network) provider. An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission (available here) or the Swiss Federal Council (available here). Service providers from the USA are generally certified under the EU-U.S. Data Privacy Framework or Swiss-U.S. Data Privacy Framework (together "DPF"). Further information can be found here. If the service providers used are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee.

When the Trustbadge is accessed, the web server automatically stores a so-called server log file, which also contains your IP address, date and time of access, amount of data transferred, and the requesting provider (access data) and documents the access. The IP address is anonymized immediately after collection, so that the stored data cannot be assigned to your person. The anonymized data is used in particular for statistical purposes and for error analysis.

8.2 Data Processing After Order Completion

After completion of the order, the Trustbadge accesses order information (order total, order number, product purchased if applicable) and the e-mail address stored in your end device. This is necessary in order to be able to offer you the Trusted Shops services and, if necessary, to automatically secure your order. For this purpose, your e-mail address, hashed by means of a cryptological one-way function, is transmitted to Trusted Shops. The legal basis for this is Art. 6 (1) sentence 1 lit. f GDPR.

This serves to check whether you are already registered for services with Trusted Shops and is therefore necessary for the fulfilment of our and Trusted Shops' overriding legitimate interests in providing the buyer protection linked to the specific order and the transactional review services pursuant to Art. 6 (1) sentence 1 lit. f GDPR. If this is the case, further processing will take place in accordance with the contractual agreement between you and Trusted Shops. If you are not yet registered for the services, you will subsequently have the opportunity to do so for the first time. Further processing after registration will also be governed by the contractual agreement with Trusted Shops. If you do not register, all transmitted data will be automatically deleted by Trusted Shops and personal identification will no longer be possible.

Trusted Shops uses service providers for hosting, monitoring, and logging. The legal basis for this is Art. 6 (1) lit. f GDPR for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA and Israel). An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which can be accessed for the USA here and for Israel here. Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information can be found here. If service providers used are not certified under the DPF, standard contractual clauses have been concluded as an appropriate guarantee.

Notwithstanding the preceding paragraph, for personal data relating to Switzerland: until the Swiss adequacy decision for the USA is issued, data transfers continue to be based on the European Commission's standard data protection clauses.

9. Social Media

9.1 Social Buttons from Facebook (by Meta), Instagram (by Meta)

Our website uses social buttons from social networks. These are only integrated into the page as HTML links, so that no connection with the servers of the respective provider is established when you access our website. If you click on one of the buttons, the website of the respective social network opens in a new window in your browser. There you can, for example, click the Like or Share button.

9.2 Our online presence on Facebook (by Meta), Instagram (by Meta), LinkedIn, Xing

If you have given your consent to the respective social media operator in accordance with Art. 6 (1) sentence 1 lit. a GDPR, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as contact options and your rights and settings options for protecting your privacy, please refer to the providers' data protection notices linked below. If you still need help with this, you can contact us.

Facebook (by Meta) is a service of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Data processing in the context of visiting a Facebook (by Meta) fan page takes place on the basis of an agreement between jointly responsible parties pursuant to Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries, for which the European Commission and the Swiss Federal Council have determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decisions for the USA serve as the basis for third-country transfers, insofar as the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on these safeguards: standard data protection clauses of the European Commission.

Instagram (by Meta) is a service of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, Menlo Park, California 94025, USA and stored there. Data processing in the context of visiting an Instagram (by Meta) fan page takes place on the basis of an agreement between jointly responsible parties pursuant to Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries, for which the European Commission and the Swiss Federal Council have determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decisions for the USA serve as the basis for third-country transfers, insofar as the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on these safeguards: standard data protection clauses of the European Commission.

LinkedIn is a service of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is generally transferred to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there.

Our service providers are located and/or use servers in countries outside Switzerland, the EU, and the EEA, for which the European Commission and the Swiss Federal Council have determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside Switzerland, the EU, and the EEA. For these countries, there is no adequacy decision by the European Commission and the Swiss Federal Council. Our cooperation with them is based on standard data protection clauses of the European Commission.

Xing is a service of New Work SE, Am Strandkai 1, 20457 Hamburg, Germany.

10. Contact options and your rights

10.1 Your rights

As a data subject, you have the following rights:

  • in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
  • in accordance with Art. 16 GDPR, the right to demand the immediate rectification of inaccurate personal data stored by us or the completion thereof;
  • in accordance with Art. 17 GDPR, the right to demand the erasure of your personal data stored by us, unless further processing is necessary
    • for exercising the right of freedom of expression and information;
    • for compliance with a legal obligation;
    • for reasons of public interest;
    • or for the establishment, exercise or defense of legal claims;
  • in accordance with Art. 18 GDPR, the right to request restriction of the processing of your personal data if
    • the accuracy of the data is contested by you;
    • the processing is unlawful, but you oppose the erasure thereof;
    • we no longer need the data, but you require them for the establishment, exercise or defense of legal claims;
    • or you have objected to the processing in accordance with Art. 21 GDPR;
  • in accordance with Art. 20 GDPR, the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format or to request transmission to another controller;
  • in accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

Right to object

Insofar as we process personal data as described above to protect our overriding legitimate interests in a balancing of interests, you can object to this processing with effect for the future. If the processing is for direct marketing purposes, you can exercise this right at any time as described above. If the processing is for other purposes, you have a right to object only if there are reasons arising from your particular situation. After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the establishment, exercise, or defense of legal claims. This does not apply if the processing is for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.

10.2 Contact options

For questions regarding the collection, processing, or use of your personal data, for information, rectification, restriction or erasure of data, as well as withdrawal of granted consents or objection to a specific data use, please contact us directly using the contact details in our imprint.